How We Manage Your Property

What happens after your agent's deal, step by step, and what we are still adding.

Well-kept duplex residential building
Where We Fit

Your agent makes the deal. We look after the home.

A Terms Deal Academy agent finds a home, talks with the owner and negotiates the deal. That might be a lease option, a sandwich lease option, a subject-to purchase or owner financing. After the deal, Silvercrest is the company that owners and residents deal with.

We describe here what we do today, in plain terms, and we mark what we are still adding.

Step by Step

What happens after the agreement

Four steps, in the order they happen.

01

Your account

Our team sets up your portal account and links your property to it. You sign in at portal.silvercrestmanagement.com. If your property does not show, email us the address.

02

Requests and tickets

You or the resident open a ticket for the property. It has a category, an urgency, a description and one photo, and it moves from open to scheduled, in progress and resolved. Comments stay on the ticket.

03

Messages and documents

You have one message thread with Silvercrest. Documents for your property, such as leases, statements and notices, are added by our team and appear in the portal.

04

Questions and escalation

Call, email or message us. If something is wrong, say so in writing and ask for it to be looked at. We read what comes in and reply as soon as we can.

What Is Still Coming

We are adding more

These are not live yet. We will update this page when they are.

Invitation emails

Owner accounts created by your agent or by our team, with an invitation email and a property claim request.

Property updates timeline

A running list of updates about your property, with notifications by email and in the portal.

Resources library

Guides and short videos for owners and residents.

Watch

A short welcome

Video coming soon.

Who is who: you, your agent, Silvercrest and the resident

Video coming soon.

How the owner, the Terms Deal Academy agent, Silvercrest and the resident fit together.

Welcome to Silvercrest Management

Video coming soon.

What happens to your property after your agent's deal, and who to contact.

Questions about your property?

Tell us the address and what you want to know. We will reply as soon as we can.

Contact Us
Terms Deal Academy

It is a buyer's market. See how a terms deal is built.

Terms Deal Academy teaches how terms deals are structured: lease options, sandwich lease options, subject-to and owner financing. Come see a deal put together firsthand, and learn to do terms deals with us.

Terms Deal Academy makes no earnings promises. Read the income disclaimer.