Open a ticket in the portal. Call us as well if it is urgent.
Sign in, choose your property and open a new request. It leaves a written record and lets you follow the status.
A ticket does not send an instant alert yet. For anything urgent, call (307) 401-8664 as well.
If anyone is in danger, call 911 (or the gas or utility emergency line) first. Then call (307) 401-8664 and open a ticket marked emergency.
No heat in winter, no hot water, a leak you can contain. File a ticket, set the urgency to high and call us.
A dripping faucet, a torn screen, an appliance acting up. File a ticket with a description and a photo.
One clear photo of the problem.
What is wrong, when it started, whether it is getting worse.
Be honest. It helps us see real emergencies.
Your availability, gate or lockbox details and any pets.
Open, scheduled, in progress, resolved. Read the full process on Maintenance and Emergencies.
Email [email protected] with your address and we will help you get in.
