The questions our residents ask most, answered plainly. Can't find yours? Email [email protected] or send us a message through the portal.
The remaining party or the incoming party needs to apply for the home. Once the application is approved, we update the lease.
Email us at [email protected] with the specific bill you're unable to transfer and the reason the utility company gave you. We'll help sort it out from there.
We'll send you a document called a Cosmetic Change Form. Fill it out with the specifics of what you'd like to change and we'll pass it along to the owner. Once they sign off, you're free to move forward.
In most cases, no. Our system needs to stick to the pull date listed on your lease.
The balance must be paid in full, and you'll need to verify the final amount with our collections team first. There may be legal fees on top of the balance if your case has been sent to an attorney.
We require a 30 day notice, and a lease break fee applies. The amount depends on the terms of your lease.
Your property manager will reach out once there's an update on the status of your deposit. Timing varies by state law, but it can take up to the full 30 days.
We operate across the U.S. and programs change constantly, so there isn't one answer we can give here. Know that we always abide by all local and state rental assistance laws.
Yes, we require renters insurance for all of our homes. If you don't currently have a policy, ask us when you sign your lease and we can point you toward an affordable option.
We look at four things: credit, background, rental history, and income.
We also partner with Plaid, so you can securely verify income by connecting the bank account where it's received.
If this is your first time renting, that's not a problem at all. With rental history we're mainly checking for anything negligent, like open collections owed to a previous landlord or evictions.
The application will come back declined automatically, but the homeowner may be willing to override it with written documentation showing the debt has been satisfied.
Our homes fill extremely quickly, and we require the lease to begin within 21 days of your application being approved.
A one-time, non-refundable $50 fee per applicant 18 and older. The fee is charged as soon as you submit the application; we can't run the application without it.
The application is emailed to you shortly after a showing, and it can also be found on our website. You can apply without seeing the home, but we generally recommend a tour first since the application fee is non-refundable.
Everyone living in the home who is over the age of 18.
Yes. Most homes carry an upfront pet deposit of $250 to $350 per pet, plus a monthly charge of $25 to $35 per pet added to your rent. The deposit is refundable along with your security deposit, depending on the condition of the home. Each home is different, so the exact fees will be on the application.
At minimum: security deposit, first month's rent (prorated), and fees. The security deposit may increase depending on the results of your application. Fees include:
We recommend a showing so your leasing specialist can walk you through the exact numbers for the home you want.
Our homes go quickly, so we tend to fill them at the listed amount. You can always ask your leasing specialist once you apply.
The home comes with all the appliances you see in the listing. The furniture and decor in the photos are virtual staging, there to give you an idea of how the home may look occupied.
About one to two business days, possibly longer if we're waiting on final approval from the owner. Our leasing team will always reach out once we have an answer for you.
Send us a message through the portal or email [email protected] and we'll get back to you.