Owner FAQ

Silvercrest Management is a property management company. Owners and residents contact us about maintenance, messages and documents. Silvercrest Management does not hold a real estate or property management license in any state.

Silvercrest is the company you and the resident deal with for the property day to day. If you are unsure who to contact about something, start with us and we will point you to the right place.

Sign up or sign in at portal.silvercrestmanagement.com. Your property appears once our team links it to your account. If you do not see it, email [email protected] with the property address. We are adding invitation emails and a property claim request, and will say so here when they are live.

You can see the properties linked to your account, open maintenance tickets with comments and one photo, send messages to Silvercrest, and read documents that our team has added for your property, such as leases, statements and notices.

We are adding a property updates timeline, in-app and email notifications, a resources library and a resident home page. Until they are live, check the portal and email us if you are waiting on something.

Open a ticket in the portal. Choose a category (plumbing, electrical, HVAC, appliance, structural, pest, landscaping or other), an urgency (low, normal, high or emergency), add a description and one photo if you can. A ticket does not send an instant alert yet, so for anything urgent, call us as well.

If anyone is in danger, call 911 (or the gas or utility emergency line) first. Then call (307) 401-8664 and open a ticket marked emergency. A ticket marked emergency does not page anyone by itself, so the phone call matters.

Call (307) 401-8664, email [email protected], send a message in the portal, or open a ticket. For anything that matters, put it in writing as well so there is a record.

We reply as soon as we can, in the order messages arrive. We do not publish a response time, and we would rather say so than promise one we cannot keep. If you call and reach voicemail, also send an email or open a ticket.

Fees depend on the property and the agreement. Our team will explain them before you sign anything. This website does not list fees.

Silvercrest Management does not hold a real estate or property management license in any state. Many states require a license for managing property for others. Our Licensing by State page explains how we approach each state and what we confirm before we take over a property.

Ask us to confirm insurance details for your property. We do not make general statements about insurance on this site.

No. We do not give legal advice and we do not judge whether an agreement is right for you. Have an attorney of your choice review any agreement before you sign it.

Slow down. Nobody should rush you to sign. Write to us at [email protected] or call (307) 401-8664, say what is worrying you, and keep a copy of everything you send and receive.

No. Messages in the portal go through Silvercrest. Each user has one thread with us, and we relay what needs to be passed on, so no one has to share personal contact details.