The questions our owners ask most, answered plainly. Can't find yours? Email [email protected] or send us a message through the owner portal.
Our accounting team will email you a document called a Bank Account Change Form that lets you provide an updated account and routing number.
There are a few reasons a payment may not have arrived this month. The most common one is that the resident's payment did not clear; you can check its status in the owner portal. Other causes include:
If you cannot determine the cause, contact our client services team through the portal or at [email protected].
Payment amounts can change based on the prior month's activity, such as service repairs or other expenses related to managing your property. If a contribution was not made to cover an expense for the month, the rental payment is reduced to cover it. Resident payments are also applied to the earliest charges on their ledger, so if a resident did not pay their entire balance, your rental payment could come in lower than expected. You can review your current activity and unpaid bills in the owner portal, and reach out to client services if the cause is unclear.
The email you received about the work order includes a link to your owner portal. In the portal, you'll see the full description of the ticket as taken from the resident.
Resident damages are covered by their security deposit. We conduct a move-out inspection to compare the home's condition against when they moved in. Your property manager contacts you before the move-out with expectations, then reviews the inspection report with you to decide what to charge the resident, using the deposit for those costs. Should the damages exceed the deposit, you'll discuss next steps with your property manager.
You can respond to the email or text message you received from us to approve or decline the requested time. If it's easier, you can also call our client services team to approve the request or ask to reschedule it.
As a nationwide brokerage that specializes in rental properties, we can position your property to the open market as well as to lists of investors. Our renewal team will be in contact at least 90 days before the end of the resident's lease, and you can always reach out to discuss listing options. We can even sell your property mid-lease. Helping owners get the most from their property is what we do.
When the time comes, we can help. Reach out to share your needs with us. If you're taking the home back with a tenant in place, there are several steps to ensure the legal transfer of the security deposit and rental balance. If there's no tenant in place and you're thinking of selling, check with our team. We'd be glad to list your property and even get it in front of investors who want rental properties, which may save you time and money. Before taking the home back, be sure to reach out and read the terms of your agreement for the necessary information.
Send us a message through the owner portal or email [email protected] and we'll get back to you.